Our Solution
Our Solution
Taxibooker is not a taxi platform, but a solution for taxi companies.
Our solution has several features that we explain from different angles. Choose below and learn all about Taxibooker.
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Connects with all platforms
Taxibooker is a completely cloud based solution. Our modern ecosystem is hosted in EU datacenters and is completely modular. This means we don't rely on your resources or tax your systems with unnecessary processes. This also means we have an availability of nearly 100 procent.
The Taxibooker team can help you with all the steps needed to enable your customers to place taxi orders via the Taxibooker solution. For example we create the link to your taxi platform, take care of the process to setup the different channels and accounts needed, for example a WhatsApp Business account.
At the moment Taxibooker is fully compatible with FMS, iCabbi and we are working on adding compatibility with Wintax. Our expert team can help you set up the connection with all of these, but if you use an other platform which uses an API-connection don't hesitate to contact us. In most of these cases we can connect you to the Taxibooker platform as well.
The Taxibooker team has years of experience. We have experts in different areas such as development, the taxi-industry and telephony-systems.
Need support or have a question? Don't worry. The Taxibooker expert team can help you quickly with most questions.
We offer standard online and telephone support during weekdays on business hours. If you want to be able to fall back to support outside of these hours, that is an option too.
Wide array of options
Wide array of options
With our AI, we enable booking and reserving a taxi via popular messaging services.
Do more with less people with Taxibooker as your virtual assistant. Our taxi-bot learns with every conversation and makes sure the customers enjoy a natural flow during the entire process.
Call Deflection is a perfect way to inform your customers about Taxibooker and redirect them to this revolutionary way of booking a taxi. An effective marketing method, we have found.
Also, it makes sure customers are no longer waiting in line for an operator.
They can easily break out of the queue and continue their converation through Taxibooker.
Whether you can deploy this option depends on the capabilities of your telephony platform.
Our team of experts is happy to determine if your PBX is suitable for this. In most cases this proves to be possible.
A major advantage of Call Deflection is that the customer immediately has the correct number in his or her phone for future orders.
Taxibooker also offers the option to book a taxi by reservation. That way, customers can choose when and where they want the taxi to pick them up.
Once the ride is booked, the chatbot will keep your customers involved of the progress and provide information about the taxi, such as estimated arrival time, license plate and more.
Of course cancelling an order is also a possibility.
Not infrequently we see the question come along about the fare of a ride. Depending on the capabilities of your taxi platform we can calculate the fare and provice your customers with this information.
It is also possible to provide general information like mileage rates at the start of the booking,
Taxibooker Portal
The Taxibooker Portal provides the possibility to actively monitor conversations while a taxi is being booked.
Also, old conversations can be read.
That way, operators and supervisors can help customers with every question or issue they might have.
Taxibooker has an intelligent bot, which actively learns new ways to conversate with customers.
Still, some conversations could lead to an unexpected situation or an unexpected question from customers.
In those cases the active booking can be escalated to one of the operators or the supervisor.
They can then help the customer still book a taxi the right way.
In The Taxibooker Portal supervisors can add custom translations. The options are almost endless for this.
You can add an own language or dialect, so customers can converse in their native tongue.
The standard language provided by Taxibooker is English, followed by the preferred language like Dutch, German, French, Finnish and more.
It is not uncommon customers want to book a ride to an adress which is not recognised by Google or any other map service.
These are special adresses, for example Central Station Amsterdam.
These adresses can be added through the Taxibooker Portal as an alias, and will be mapped to an existing street adress.
That way customers can book their taxi by searching for special adresses without any problems.
Through the Analytics module, you get quick insight into Taxibooker's performance.
For example, you can see how many conversations and escalations there have been in a selectable period of time.
In addition, this way you get insights into how well the AI environment is working.
Booking taxi's via popular messengers
Booking taxi's via popular messengers
WhatsApp is the most-well known messenger. With a WhatsApp business account we can let customers book a taxi using your landline number.
That way they can use the number they already know in the app they already have.
Just like WhatsApp, many users have Telegram. Taxibooker can also connect to this messenging service in a similar fashion we connect you phone number to make sure customers can book a taxi via this app.
Almost every user has Facebook. One of the features Facebook offers is the Facebook Messenger, which Taxibooker can enable to let customers book a taxi through this popular social media and messaging app.
Instagram is also a widely popular social media app. Just as Facebook Messenger, we can enable the messaging app from Instagram to work with our solution to book a taxi.
Taxibooker not only offers the possibility to book a taxi on mobile devices.
It is also possible to create a web link, which guides customers to a WhatsApp conversation on the PC.
The conversation is held in the WhatsApp account of the customer itself, so it will seamlessly flow from the computer to the mobile phone if needed. dThis is very convenient if a booking has been placed via the pc, but customers want to see or change their Taxibooker booking while underway.
