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TAXIBOOKER

Our Solution to Empower Your Taxi Service with 
​AI-Driven Social Media Bookings

Taxibooker offers advanced booking channels that enhance your existing system. With seamless integration into industry leading dispatch platforms like FMS and iCabbi, we provide AI-powered tools that allow customers to book rides via WhatsApp, Instagram, and Facebook Messenger. Our solution reduces operator workload, improves efficiency, and expands your service reach—helping local taxi companies stay competitive in today’s market.


Ready to learn more? Contact us directly for further information and assistance.


Taxibooker booking WhatsApp

Add AI-driven Social Media Booking Channels

Taxibooker introduces new booking opportunities to complement the array of existing booking channels for any taxi company, seamlessly integrating and improving your current operations.
WhatsApp logo for taxi booking via messaging
Instagram Messenger logo for taxi booking via messaging
Facebook Messenger logo for taxi booking via messaging
WhatsApp

WhatsApp is the most well-known messenger service. Taxibooker enables the use of WhatsApp with your existing landline. Once activated, any customer with a WhatsApp account will be able to book a taxi.

Facebook Messenger

While WhatsApp is widely used in Europe, there are countries such as Sweden, Denmark, and the United States where Facebook Messenger is more popular. We offer full support for booking a taxi via Facebook Messenger.

Instagram Messenger

Instagram is another highly popular social media application. Similar to Facebook Messenger, the messaging feature of Instagram can be integrated with our solution to facilitate taxi booking.

SMS
If a customer does not have a valid WhatsApp account, Taxibooker will send an SMS with a unique link to the Taxibooker Progressive Web App (PWA). Using this link, the customer can book a taxi directly from their smartphone without the necessity of downloading an app or contacting the taxi dispatch center.
QR-Code
QR codes provide customers with a convenient method to access your booking channel. They are simple to generate and can be seamlessly integrated into your marketing campaigns. 
Weblink

Web links are a user-friendly addition to your social marketing advertisements.

Web Widget

Taxibooker offers a web widget that can be seamlessly integrated into your website. This feature enables customers visiting your taxi company's website to instantly see and dial the phone number or initiate a booking through WhatsApp with just a single click.

Try our demo - we know you will love it!

Connect with Industry Leading Taxi Platforms

Taxibooker seamlessly integrates with your existing taxi dispatching software as a plug-in, offering enhanced functionality without the need for major modifications. Our system's versatility enables connectivity with virtually every platform available, eliminating the necessity for additional apps or new hardware.
Entirely cloud based

Taxibooker is a completely cloud based solution. Our modern ecosystem is hosted in EU datacenters and is completely modular. This means we don't rely on your resources or tax your systems with unnecessary processes. This also means we have an availability of nearly 100 procent.

Worry free solution

The Taxibooker team can help you with all the steps needed to enable your customers to place taxi orders via the Taxibooker solution. For example we create the link to your taxi platform, take care of the process to setup the different channels and accounts needed, for example a WhatsApp Business account.

Full compatibility with FMS, iCabbi, Intenda, YourDriverApp and more

At the moment Taxibooker is fully compatible with FMS, iCabbi, yourdriverapp, Intenda and WinTax. We are working on adding compatibility with SUTI for our nordics partners. Our expert team can help you set up the connection with all of these, but if you use an other platform which uses an API-connection don't hesitate to contact us. In most of these cases we can connect you to the Taxibooker platform as well. 

Years of experience at hand

The Taxibooker team has years of experience. We have experts in different areas such as development, the taxi-industry and telephony-systems. 

Support around the clock

Need support or have a question? Don't worry. The Taxibooker expert team can help you quickly with most questions.

We offer standard online and telephone support during weekdays on business hours. If you want to be able to fall back to support outside of these hours, that is an option too. 

AI_Connect_Taxibooker

Wide array of options

Taxibooker offers a robust set of advanced features designed to optimize your taxi operations. From AI-powered booking integrations with WhatsApp, Instagram, and Facebook Messenger, to seamless dispatch compatibility with leading platforms like FMS and iCabbi, our solution ensures efficiency at every step. Enjoy automated fare calculations, multi-platform customer support, and real-time booking management, all while reducing operator workload and enhancing customer satisfaction
Taxibooker_Operator_AI
AI technology

With our AI, we enable booking and reserving a taxi via popular messaging services. 

Do more with less people with Taxibooker as your virtual assistant. Our taxi-bot learns with every conversation and makes sure the customers enjoy a natural flow during the entire process.

Call Deflection

Call Deflection is a perfect way to inform your customers about Taxibooker and redirect them to this revolutionary way of booking a taxi. An effective marketing method, we have found. 

Also, it makes sure customers are no longer waiting in line for an operator.

They can easily break out of the queue and continue their converation through Taxibooker.


Whether you can deploy this option depends on the capabilities of your telephony platform.

Our team of experts is happy to determine if your PBX is suitable for this. In most cases this proves to be possible.

A major advantage of Call Deflection is that the customer immediately has the correct number in his or her phone for future orders.

Progressive web app
Based on the phone number, Taxibooker can immediately determine if the caller has WhatsApp.
If the caller does not, Taxibooker sends an SMS containing a unique link to the Taxibooker Progressive WebApp (PWA). Through that link, the caller can still order the taxi.
Order a taxi directly
Taxibooker provides the option to order a taxi via the new ordering experience we offer. This means people can immediately book a taxi through the Taxibooker process by simply messaging TAXI to the number of your dispatch.
The chatbot will then start the conversation and books the ride directly in your platform. 
In the meantime the chatbot will keep the customer informed about the status of the booking with information such as the estimated arrival time, license plate number, type of car and more.
Booking a taxi

Taxibooker also offers the option to book a taxi by reservation. That way, customers can choose when and where they want the taxi to pick them up. Once the ride is booked, the chatbot will keep your customers involved of the progress and provide information about the taxi, such as estimated arrival time, license plate and more. Of course cancelling an order is also a possibility.

Pricing information

We often receive questions about ride fares. Depending on the capabilities of your taxi platform, we can calculate and provide fare estimates to your customers. Additionally, it's possible to offer general information, such as kilometer rates, at the beginning of the booking process.

Taxibooker Portal

Taxibooker comes with your own online portal for operators and supervisors.
The Taxibooker Portal gives operators access to exclusive functions.
Select a Taxibooker Portal-function to learn more about it.
Live monitoring

The Taxibooker Portal provides the possibility to actively monitor conversations while a taxi is being booked.

Also, old conversations can be read.

That way, operators and supervisors can help customers with every question or issue they might have.

Escalation options

Taxibooker has an intelligent bot, which actively learns new ways to conversate with customers.

Still, some conversations could lead to an unexpected situation or an unexpected question from customers.

In those cases the active booking can be escalated to one of the operators or the supervisor. 

They can then help the customer still book a taxi the right way.

Custom translations

In The Taxibooker Portal supervisors can add custom translations. The options are almost endless for this.

You can add an own language or dialect, so customers can converse in their native tongue.

The standard language provided by Taxibooker is English, followed by the preferred language like Dutch, German, French, Finnish and more.

Special adresses

It is not uncommon customers want to book a ride to an adress which is not recognised by Google or any other map service. 

These are special adresses, for example Central Station Amsterdam.

These adresses can be added through the Taxibooker Portal as an alias, and will be mapped to an existing street adress.

That way customers can book their taxi by searching for special adresses without any problems.

Points of Interest
For specific areas, so-called Points Of Interest can be set up through the Taxibooker Portal. 
An example of such area is Schiphol Airport or an entertainment area.
As soon as Taxibooker has determined that the orderer is in a POI-area, a special handling can be started.
You can then, for example, send the customer to a specific pick-up point along with a map and a pin for the customer.
You can also use this option for special events such as an area closure due to a festival or sporting event or construction work.
Analytics

Through the Analytics module, you get quick insight into Taxibooker's performance.

For example, you can see how many conversations and escalations there have been in a selectable period of time.

In addition, this way you get insights into how well the AI environment is working.

Taxibooker portal male